Prices as of Nov 1, 2026

Which AI model for a customer support chatbot?

Short answers to customer questions around the clock, on WhatsApp, a website or an app. Volume is high and every second of waiting counts.

What matters for this task

  • Low latency: customers wait for each reply
  • A low price per request at high volume
  • A cached system prompt holding your policies and FAQ

Typical workload

3,000 requests/day · 2K in · 250 out · 60% cached

Adjust in the cost calculator

Shortlist

8 models meet the requirements, ranked by monthly cost for this workload.

ModelArena scoreClassContextImagesInput $/1MOutput $/1MMonthly
Claude Haiku 5.5 Lowest cost 1,425 Fast 1M ✓ $0.10 $0.50 $20
GPT-6 Luna 1,441 Fast 1.05M ✓ $0.10 $0.50 $20
DeepSeek V4.1 Flash 1,476 Budget 1M ✓ $0.15 $0.60 $25
Llama 4 Maverick 1,327 Mid 128K ✓ $0.19 $0.65 $34
Qwen3.8-27B 1,436 Mid 262K ✓ $0.15 $1.88 $57
Gemini 3.5 Flash-Lite 1,456 Budget 1.05M ✓ $0.30 $2.50 $81
Gemini 3.8 Flash Promo 1,496 Workhorse 1.05M ✓ $0.75 $3.75 $146
GPT-6.1 Terra — Mid 1.05M ✓ $1.00 $5.00 $190

— in a score column = not rated on that leaderboard yet.

Arena score: LMArena (text, style control), from human votes, published Oct 28, 2026, CC BY 4.0.

Quality tests

Our side-by-side tests for this task are in progress. Until they are published, run 10 to 20 of your own real examples on two or three candidates before you choose.

Independent leaderboards: LMArena · Artificial Analysis

How this list is built: models in the classes suited to the task that meet its hard requirements (image input, context size, open weights), ranked by price. A lower price does not mean better quality.